Troubleshooting
Solutions to common issues and problems.
Login Issues
Can't log in
- Check your email and password are correct
- Try resetting your password
- Clear browser cache and cookies
- Try a different browser
- Disable browser extensions
2FA Issues
- Ensure your device time is synced correctly
- Use backup codes if you've lost access to your authenticator
- Contact support if you've lost all access methods
Chat Issues
Messages not sending
- Check your internet connection
- Refresh the page
- Check if you've reached your message limit
- Try a different AI model
Slow responses
- Complex prompts take longer to process
- Some models are slower than others
- Try during off-peak hours
- Check our status page for outages
Response cut off
- Ask the AI to "continue"
- Request shorter responses
- Split complex tasks into smaller parts
Payment Issues
Payment failed
- Check card details are correct
- Ensure sufficient funds
- Contact your bank if card is blocked
- Try a different payment method
Subscription not active
- Check your payment went through
- Try logging out and back in
- Wait a few minutes for processing
- Contact support with your payment receipt
File Upload Issues
Common fixes
- Check file is under 25MB
- Verify file format is supported
- Try a different browser
- Compress large files before uploading
Still Need Help?
If you're still experiencing issues:
- Check our FAQ
- Contact Support