Support
Get help when you need it.
Self-Service Resources
Try these resources first for quick answers:
- Documentation - Complete guides and tutorials
- FAQ - Answers to common questions
- Troubleshooting - Fix common issues
Contact Support
Need personalized help? Reach out to our support team:
- Email: [email protected]
- Response time: Within 24 hours (Plus), Within 12 hours (Pro)
When Contacting Support
Help us help you faster by including:
- Your account email
- Description of the issue
- Steps to reproduce the problem
- Screenshots if applicable
- Browser and device information
Report a Bug
Found a bug? We appreciate your help in improving Shiori. Please email [email protected] with:
- Detailed description of the bug
- Steps to reproduce
- Expected vs actual behavior
- Screenshots or screen recordings
Feature Requests
Have an idea to make Shiori better? We'd love to hear it! Send your feature requests to [email protected].
Billing Support
For billing-related issues:
- Check Billing documentation
- Include your payment receipt when contacting support
- Refund requests are handled within 3 business days